Privacy policy

Gecko Energy Ltd (“Gecko Energy” or “we”) is committed to safeguarding your privacy. Please read the following privacy statement to understand how your personal information will be treated when you use or register on the Gecko Energy website, speak to a member of our team, visit our office/workshop or otherwise interact with Gecko Energy. 

What information do we collect about you?

We collect information about you when you provide it to us directly, or through your use of our website, for example when you buy products and services from us, fill in a contact form or email us directly. We also collect information when you voluntarily comment on our social media posts and adverts, blog posts, provide feedback and participate in competitions. Website usage information is collected using cookies.

The information we collect about you may include; your name, email address, address, phone number, transaction, billing and delivery information, IP address, location, company name, products of interest, your chosen internet browser and service provider, and device plus any information you supply voluntarily. 

Our marketing mailshots will also track if you have opened or clicked on any specific links, this allows us to better determine our customers preferences to ensure our message is relevant to you.

Why do we need your data?

We collect information about you to fulfil your request e.g. process your order and provide you with the services you have contracted for, manage your account, manage and respond to any queries or complaints to our team,  and, if you agree, to email you about other products, services, and information we think may be of interest to you. We may use your contact information to advertise our service to you on third-party websites such as Facebook and Instagram. We may also contact you directly to follow up on the service and user experience we provide. We use your information collected from the website to personalise your repeat visits to our website, to improve and maintain our website and monitor its usage. We may also use your information for security purposes, to investigate fraud and where necessary to protect ourselves and third parties, and to comply with our legal and regulatory obligations.

We rely on the following legal bases, under data protection law, to process your personal information:

  • Because the processing is necessary to perform a contract with you or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
  • Because it is in the legitimate interests of Gecko Energy and your company, where you are submitting an order with Gecko Energy on your company’s behalf.
  • Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
  • Because it is in Gecko Energy’s legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of Gecko Energy, to make it more interesting and relevant in respect of the products and offer Gecko Energy on view.

We will take cautionary measure to ensure we do not collect any personal data from you we do not need in order to provide and oversee the above services to you.

How long will we store your data for?

We keep your personal information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. If we provide any paid for services to you, we are required under UK tax law to keep your basic business or personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. A record will be held to ensure we don’t send you future correspondence.

Who do we share your information with?

Gecko Energy needs to share information with certain selected third parties in order to operate our business.

Service Providers: We provide information to our service providers acting on our behalf (for example to companies that provide digital marketing services like product recommendation, statistical analysis, business & operational insight, website optimisation), as well as to those third parties involved in the delivery chain (for example freight forwarders, couriers and delivery companies). On occasion, we also share personal information with our professional and legal advisors.

Government Authorities: Where you order is due for delivery outside the UK, we may need to share information with customs authorities both in the UK and in the country of destination. We may also share personal information with law enforcement or other governmental authority, e.g. to report a fraud or in response to a lawful request.

Credit & Fraud Checking: We may share information with credit reference agencies and with third parties engaged in fraud prevention and detection.

Media: From time to time, we may release aggregated and anonymised marketing statistics to business partners, or may use these in press releases, advertising, or published reports. We would only personally identify you or any other customer in such press releases, advertising, or reports with your prior consent.

Business or Asset Sale: In the event that we sell any business assets, the personal information of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this privacy statement.

We may also disclose personal information in cases where we believe the disclosure is necessary to protect the rights, property or personal safety of Gecko Energy, our customers, employees or the public, or where we are otherwise legally permitted to do so.

Marketing

We would like to send you updates and information about products and services of ours and other companies which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at team@projectoffgrid.com. You can also edit your preferences in the ‘My Profile Update Details’ area of My Account, which you can access anytime through the link in the navigation bar and unsubscribe from emails by clicking on the link in each email. We never sell or pass on your details to third parties.

You may also see adverts for Gecko Energy on third party websites, including on social media. These adverts may be tailored to you using cookies (which track your web activity, to enable us to serve adverts to customers who have visited Gecko Energy’s websites). Where you see an ad on social media, this may because we have engaged the social network to show adverts to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third-party websites.

What are your rights?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. 

Email: info@geckoenergy.co.uk

Address: Gecko Energy Ltd, Woodland View, Coxleigh Barton, Barnstaple, Devon, EX31 4JL.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy applies to this website only so when you link to other websites you should read their own privacy policies.

Google Analytics

We use Google Analytics software to collect information about how you use our website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements. Google Analytics stores information about:

  • the pages you visit
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

We do not collect or store your personal information (e.g. your name or address), so this information can’t be used to identify who you are.

Mailchimp

We use MailChimp  www.mailchimp.com as a processor of information from our website such as the collection (e.g. via sign-up forms) and storage of personal data (within our MailChimp account) in order to allow us to create and use distribution lists, send marketing email campaigns, place online advertisements; and the transfer of personal data to certain of MailChimp’s sub-processors who perform some critical services, such as helping MailChimp prevent abuse and providing support to our customers.

Facebook Advertising

On occasion we may use Facebook advertising via our Mailchimp account and opted in subscribers may be contacted via their Facebook account.

Changes to our privacy policy

We may change this privacy policy from time to time in order to reflect changes in the law, regulatory guidance or our data privacy practices in compliance with the law. When this happens and where required by law, we will provide you with a new or an updated notice detailing how the use of your personal information is changing and, if necessary, obtain your consent for the further processing.

This privacy policy was last updated on 28th June 2019.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: 

Email: info@geckoenergy.co.uk

Address: Gecko Energy Ltd, Woodland View, Coxleigh Barton, Barnstaple, Devon, EX31 4JL.

Cookie Policy

What Are Cookies

A cookie is a small file which is placed on your computer’s hard drive to help store your user preferences, login and session states, analyse web traffic or let you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies used on this site

The following cookies may be set:

Google Analytics: __ga, __gat: We use Google Analytics to monitor and report on our website usage such as the number of visitors to the site, search phrases used to find us, pages visited on the site and time spent on the site. The statistics gathered are a necessary requirement in order for us to provide and improve our value-added products and services and to stay competitive. The cookies do not identify users nor associate your IP address with any personally identifiable information. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google’s privacy policy is found here http://www.google.com/analytics/learn/privacy.html

How to disable cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

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